Your competition responds in less than 15 seconds. Do you?

84% of customers buy from the first seller to respond. Unify all your messaging channels into one smart inbox so you’re always first and can respond to the point with the help of AI!

Conversational Marketing Agency - or how to turn conversations into results, Toud, sales, grow

Your competition responds in less than 15 seconds. Do you?

84% of customers buy from the first seller to respond. Unify all your messaging channels into one smart inbox so you’re always first and can respond to the point with the help of AI!

Conversational Marketing or How to Turn Conversations into Results

All your customer messages, one place. WhatsApp, Instagram, Facebook Messenger and TikTok, email – all can be unified in one intelligent inbox. Your team responds instantly with AI, qualify quickly and sell more, never miss a request again.

Take advantage of 30 minutes of free consultation!

How much does it cost?

Conversational marketing - or how to turn conversations into results

toud.ro is an official respond.io partner in Romania

Respond.io is the highest-rated omnichannel messaging platform on G2 in its category: 4.8 out of 5, from over 530 verified reviews. With 10,000+ companies in 180 countries and $62.5 million in Series B funding from global investors, respond.io is the choice of B2C and B2B companies that are serious about conversational growth. We implement, configure, and optimize it for your specific context.

respond.io Reviews 2026 | G2 | respond.io raises $62.5M Series B

84%

Decreased response time faster than before

60%

More customers who come back and buy again

18x

More automatically generated schedules

95%

Increasing the conversion rate from potential customers to customers

The above data refers to international Respond.io customers.

Companies using respond.io

Respond.io,Respond.io

Previous Next

Take advantage of a 30-minute free consultation with a Toud specialist. Click here!

How many customers are you losing today due to slow responses?

One customer messages on WhatsApp, another on Instagram, someone else on Messenger, and another via email. Your team jumps between apps, loses context, and replies hours late. Meanwhile, the customer has already bought from the competition. Often, you can’t provide an instant solution—and that’s completely fine. But you can clarify the request, qualify the lead, and show that you’re there. Being present from the very first second matters far more than giving the perfect answer hours later. That’s exactly what respond.io’s AI does: it replies instantly, understands the context, and keeps the conversation alive until the right person on your team steps in.

Messages lost in the chaos of apps

Each channel — WhatsApp, Instagram, TikTok, Facebook — has its own app. No one has the full picture.

You don’t know what your team is doing

Without clear reports, you can’t see which agent responds quickly, who leaves conversations unanswered, or where orders are getting lost.

Slow responses = lost customers

Studies show that 78% of customers buy from the first seller who responds. Every hour of delay costs real sales.

Everything you need to sell through conversations

respond.io combines team inbox, AI automations, and performance analytics into one platform.

Unified inbox for the team

WhatsApp, Instagram, TikTok, Facebook Messenger, and email — all conversations in one workspace, accessible to your entire team.

AI Agents — automated responses

AI agents take on frequently asked questions, qualify leads, and route conversations to the right agent without any manual intervention.

Enterprise integrations & security

Connect with Shopify, WooCommerce, HubSpot, Salesforce, Zapier and Make. ISO 27001 certified, GDPR compliant.

Automations and workflows

Abandoned cart recovery, delivery notifications, promotional campaigns, and satisfaction surveys — all run automatically, at scale.

Plus, everything becomes simpler

Lead and Customer Management – Capture leads from Meta and TikTok ads, segment by location and product, and prioritize customers with high purchase intent.
Detailed analytics and reports – Monitor response times, resolution rates, agent performance, and campaign ROI — in real time.

Take advantage of a 30-minute free consultation with a Toud specialist. Click here!

Frequently asked questions

What is conversational marketing?

Conversational marketing means replacing forms and long wait times with real conversations that take place in real time, wherever the customer is—on WhatsApp, chat, Instagram, or another channel. Instead of making a potential customer fill out a form and wait for a response, you greet them directly and qualify them, provide information, or even make a sale all within the same conversation. The basic principle is simple: people are more likely to buy from those they’ve actually spoken to, not from those they’ve merely sent a form to.

Why is the speed of response to customers so important?

Because most customers buy from the first seller who responds to them, and every hour of delay means lost sales to the competition. When the team switches back and forth between multiple apps—like WhatsApp, Instagram, Messenger, and email—they lose track of the conversation and respond late. A quick response, even if it doesn’t immediately provide the final solution, shows the customer that they’re being heard and that someone is handling their request.

What is respond.io, and why is it relevant to conversational marketing?

Respond.io is an omnichannel messaging platform that unifies conversations from WhatsApp, Instagram, Facebook Messenger, TikTok, and email into a single inbox, so the entire team can work from one place. The platform has the highest score on G2 in its category—4.8 out of 5 based on over 530 verified reviews—and is used by more than 10,000 companies in 180 countries. It is ISO 27001 certified and GDPR compliant, making it suitable for both B2C and B2B companies.

What role does Toud play in implementing a conversational marketing solution?

Toud analyzes the company’s specific needs and designs the right solution based on the respond.io platform, then carries out the actual configuration within the platform. In addition to implementation, the Toud team helps the company use the new workflow effectively, so that the unified inbox and AI automations are truly integrated into the existing marketing strategy—not just technically installed.

What exactly do the AI agents in respond.io do?

AI agents automatically handle frequently asked customer questions, qualify leads based on their purchase intent, and route conversations to the right agent on the team—all without any manual intervention. Essentially, the AI responds instantly, understands the context of the conversation, and keeps the conversation going until the right person on the team takes over, ensuring that no request goes unanswered.

How much does a conversational marketing solution based on respond.io cost?

Prices start at 79 euros per month, billed annually, for the Starter plan, while automations and AI agents are available starting at 159 euros per month. Added to these are the costs for Meta ads, which are based on usage, but do not include fees for any advanced platform configurations. There is also the option to test the solution for free through a 30-minute consultation with a Toud specialist.

Can respond.io be integrated with a CRM system already in use at the company?

Yes, the solution integrates natively or semi-automatically with most popular CRMs, including HubSpot, Salesforce, Shopify, WooCommerce, Zapier, and Make. This means that data on leads and conversations can be synchronized with the systems already used by the sales team, without the need for a complete migration of existing processes.

How long does it take to implement a conversational marketing solution with Toud?

Implementation is described as quick, with full support from the Toud team throughout the entire process. Depending on the complexity of the company’s existing marketing strategy, Toud can manage the entire setup and launch process so that the client’s team does not have to handle the technical aspects on its own.

How does conversational marketing fit into the services offered by Toud?

Conversational marketing is part of Toud’s Services category, alongside marketing strategies and tactics, CRM-HubSpot, and Inbound Marketing. Toud has been in business since 2007 and helps companies grow through brand strategy, design, and marketing, combining AI with human creativity and expertise, so that conversational marketing becomes a natural extension of a brand’s growth strategy, not just an isolated technical tool.

Take advantage of a 30-minute free consultation with a Toud specialist. Click here!

AI Agents or How to Turn WhatsApp Conversations into Revenue, respond.io, toud, ai, ai sales

Do you have any questions? Ask them here!

How We Can Help You – Toud Services

Strategy. Design. Impact.

Toud has been around since 2007. We help companies define their direction and grow through brand strategy, design, and inbound marketing. Today, we combine AI with creativity and human expertise to accelerate growth in a sustainable way. We’re not just a branding agency—we’re a strategic growth partner.